Refund policy

Return & Refund Policy

Effective date: June 29, 2026

Dopamine Flowers creates fresh, handmade floral arrangements for delivery and pickup on Oahu. Because flowers are perishable and each arrangement is made to order, we do not accept physical returns.

Fresh Flower Orders

All flower orders are final once the arrangement has been prepared, dispatched for delivery, delivered, or picked up.

If something is wrong with your order, please contact us within 24 hours of delivery or pickup at hello@dopamineflowers.com with your order number and clear photos of the arrangement. If the issue is confirmed, we will make it right with a replacement, store credit, partial refund, or full refund depending on the situation.

Natural variation is normal. Flowers, colors, size, shape, and vase/container style may vary slightly from photos based on seasonal availability, freshness, and designer judgment. We may substitute flowers or materials of equal or greater value while keeping the overall style and feeling of the arrangement.

Damaged, Missing, or Incorrect Orders

Please contact us within 24 hours if your order arrives damaged, incomplete, or significantly different from what was ordered. Photos are required so we can review the issue.

Refunds or replacements are not guaranteed for issues reported after 24 hours, because fresh flowers naturally change over time.

Cancellations

Orders may be cancelled for a full refund if the cancellation request is received before we begin preparing the arrangement.

For scheduled orders, please contact us as soon as possible. Cancellation requests made less than 24 hours before the delivery or pickup date may not be refundable if flowers, materials, or labor have already been committed.

Same-day orders cannot be cancelled once preparation has started or delivery has been arranged.

Custom Orders

Custom orders, special requests, and invoice/draft orders are made specifically for the customer. Once approved and paid, custom orders are final unless we are unable to fulfill the agreed request.

Delivery Issues

Customers are responsible for providing a correct delivery address, recipient name, phone number, delivery date, and any access instructions.

We are not responsible for failed or delayed delivery caused by incorrect information, restricted building access, no answer from the recipient, unsafe delivery conditions, or recipient refusal. If redelivery is possible, an additional delivery fee may apply.

Delivery fees are non-refundable once delivery has been attempted, dispatched, or completed.

Refund Processing

Approved refunds will be issued to the original payment method. Processing time depends on your bank or payment provider and may take several business days after the refund is issued.

For any return, refund, cancellation, or order issue, contact us at:

Dopamine Flowers
Email: hello@dopamineflowers.com
Phone: +1 (323) 842-1409
Honolulu, Hawaii